For help using The Benefit Bank send an email to tbbhelp@thebenefitbank.com
Technical Recommendations for The Benefit Bank Online Service
Please note that difficulty using The Benefit Bank may result if the technical recommendations and settings outlined below are not adhered to.
Required for filing taxes, applying for student aid and all other benefits through The Benefit Bank:
- Desktop or Laptop Computer
- PC running Windows 7, Vista, or XP
- A Macintosh running OS X Lion
- Internet Access
- Internet Browser with JavaScript and cookies enabled
- Preferred Browsers
- Mozilla Firefox
- Google Chrome
- Internet Explorer- A request to update to the most current version will be displayed while accessing the service to those using outdated versions of Internet Explorer (6.0 or below).
- Safari
- Adobe Flash Player - Necessary for accessing counselor training materials and updates
- Adobe Acrobat Reader
- Settings for Adobe Acrobat/Reader 7.0 and earlier
versions:
- Open Adobe Acrobat Reader
- Click on the drop-down menu 'Edit', and select 'Preferences'
- In the new window, click on 'Forms' in the left-side menu
- Confirm that ‘Keep form data temporarily available on disk’ is NOT CHECKED,if it is checked, uncheck it
- Click OK
This setting has been disabled by default in Adobe Acrobat/Reader 8.0 and later.
